سياسة الشحن

Effective Date: 30 May 2026

Thank you for shopping with Al-Imani. We are committed to delivering your orders safely and efficiently.

1. Company Information

Noor Alimani Perfumes And Cosmetics Trading Co. LLC
Mohd Faraj, Al Mulla Building - Office Number 104, 1st Floor - 18th St - Deira - Al Sabkha - Dubai
PO BOX: 30673
Phone: +971 4261 1216
Mobile: +971 586869945
Email: info@al-imani.com
Website: www.al-imani.com

2. Shipping Locations

We currently offer shipping across the United Arab Emirates and selected international locations.

Shipping availability may vary depending on the delivery address and courier service coverage.

3. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

4. Delivery Time

Estimated delivery timelines:

  • UAE Deliveries: 2–5 business days

  • International Deliveries: 7–15 business days

Delivery times may vary due to customs clearance, weather conditions, courier delays, or remote locations.

5. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order weight and size

  • Courier service charges

Free shipping promotions may be offered during special campaigns or on eligible orders.

6. Order Tracking

Once your order is shipped, tracking details may be provided through email, SMS, or WhatsApp where applicable.

Customers are responsible for providing accurate shipping information during checkout.

7. Customs and Duties

For international orders, customs duties, taxes, or import charges may apply according to the destination country’s regulations.

These charges are the responsibility of the customer.

8. Delayed or Lost Shipments

While we work with reliable shipping partners, Al-Imani is not responsible for delays caused by:

  • Courier companies

  • Customs procedures

  • Natural events

  • Incorrect shipping addresses

If your order is significantly delayed, please contact our support team for assistance.

9. Damaged Packages

Customers are advised to inspect packages upon delivery.

If an item arrives damaged, customers should contact us within 48 hours of delivery with:

  • Order number

  • Photos of the damaged package/product

  • Delivery details

10. Incorrect Shipping Information

Orders returned due to incorrect or incomplete shipping addresses provided by the customer may require additional shipping charges for re-delivery.

11. Contact Us

For shipping-related inquiries, please contact:

Noor Alimani Perfumes And Cosmetics Trading Co. LLC
Email: info@al-imani.com
Phone: +971 4261 1216
Mobile: +971 586869945