Refund policy

Effective Date: 30 May 2026

At Al-Imani, customer satisfaction is important to us. This Refund Policy outlines the conditions for returns, refunds, and exchanges for purchases made through our website.

1. Company Information

Noor Alimani Perfumes And Cosmetics Trading Co. LLC
Mohd Faraj, Al Mulla Building - Office Number 104, 1st Floor - 18th St - Deira - Al Sabkha - Dubai
PO BOX: 30673
Phone: +971 4261 1216
Mobile: +971 586869945
Email: info@al-imani.com
Website: www.al-imani.com

2. Eligibility for Returns

Customers may request a return or refund under the following conditions:

  • The product received is damaged or defective

  • The wrong product was delivered

  • The item is unused, unopened, and in original packaging

  • The return request is submitted within 7 days of delivery

For hygiene and safety reasons, opened or used cosmetics and perfume products may not be eligible for return unless the product is defective.

3. Non-Returnable Items

The following items are generally non-refundable and non-returnable:

  • Opened perfumes or cosmetics

  • Used beauty products

  • Promotional or clearance items

  • Gift cards or special offers

  • Products damaged due to customer misuse

4. Refund Process

Once the returned product is received and inspected, we will notify the customer regarding approval or rejection of the refund.

Approved refunds will be processed through the original payment method within 7–14 business days depending on the payment provider or bank processing timelines.

5. Exchange Policy

Customers may request an exchange if:

  • The wrong item was delivered

  • The item arrived damaged

  • The product has a manufacturing defect

Exchange requests are subject to product availability.

6. Return Shipping

Customers may be responsible for return shipping charges unless:

  • The wrong product was shipped

  • The product arrived damaged

  • The issue was caused by our error

Shipping charges paid during checkout are generally non-refundable.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Order number

  • Photos/videos of the product

  • Description of the issue

Our support team will review the request and assist accordingly.

8. Cancellation of Orders

Orders may be cancelled before shipment confirmation.

Once the order has been shipped, cancellation requests may not be accepted.

9. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check with your bank or payment provider

  • Contact your credit card company

  • Reach out to our support team for assistance

10. Contact Us

For refund, return, or exchange inquiries, please contact:

Noor Alimani Perfumes And Cosmetics Trading Co. LLC
Email: info@al-imani.com
Phone: +971 4261 1216
Mobile: +971 586869945